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patrick gilbert

Key Account Manager

  • Wholesalers, Grocery, Vending & Ice Cream portfolio management
  • Active customer care with P&L responsability
  • Development of category plans and customer strategies
  • Creation of seasonal & sales plans for MARS Sales Representative
  • Collaboration with Category Management, Finance, Marketing, Supply & Demand planing
  • Business & process review on monthly management meeting
  • Coordination & development of CH Market After Sales KPIs, process, and training
  • Selection & coaching of 21 Technical Specialist from each of the 21 Nespresso Boutiques
  • Ensure audit quality & performance growth of After Sales Repair Centers audit
  • Launch new IT system for 24h online after sales service. 20% savings on logistic fees
  • Launch after sales experts role into call center, Boutique & Sales
  • Management of Employee lifecycle, compensation & beneftis, work certificate, HR hotline, intranet process & documents, Survey
  • In purchasing, litigation, corporate affairs, accounting & facilities departments


  • German
  • French
  • English
  • Spanish


  • Sales
  • Customer Service
  • Negociation
  • Communication

Sales, Communications, Management & HR

Since August 2006
Sales - GAP Partnership 2020
HR, Management & Communication - CEFCO 07/08
Federal certification of capacity - EPCL 03-06
patrick gilbert
36 years old
Le Châtelard 82, 1633 Marsens, Switzerland
About Me
Epicurean, I like developing myself & my know-how. I challenge my assets by looking on inspiring people, coachings or books like think & grow rich (Napoelon Hill) Success Principles (Jack Canfield) or The Alchemist (Paulo Coelho).

After 5 Ironman seasons and over 10 long distance races, I discovered in 2018 the ultra trail competition and did in parallel a nutrition deep dive to better understand my body. I love traveling with my wife or friends and open my mind to all the treasures of our planet.

Persistence, discipline, ambition, positive thinking, results orientation and honesty are my main values and I cultivate each one carefully day by day.
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